Loughrea Hotel & Spa

Rooms: The hotel offers spacious and comfortable rooms, often noted for their lovely views and well-maintained interiors.

I don't normally contribute to these review sites but my poor experience here warrants a customer service warning to future prospective clients My wife and I stayed at Lough Rea Hotel & Spa as part of an overnight trip to celebrate our birthdays after a trip to a local Michelin Star restaurant. The intention was to relax in the spa facilities the next morning after Breakfast in bed. After check-in we arrived at our room we noted · No bath-robes or slippers available despite the fact that we had booked the Spa facility in advance. · There were tea and coffee facilities available in the room but no herbal teas. I returned to the front desk to ask if there was a possibility of herbal tea which I was told to go to the bar and ask there. As an aside I would recommend strongly to provide the herbal option for any customers that may potentially have that preference or indeed be pregnant. · On return from the restaurant we ordered breakfast to be delivered to the bedroom for 9:30 am to allow us time to prepare for the Spa facilities · When breakfast had not arrived by 9:45 I went to the reception desk. The phone in the room was apparently an older phone which meant that when I tried to contact the reception I was pushed to an outside line and dialling in via the booking centre. So I went to the reception to have a face to face conversation. · I advised that we had booked breakfast for the room. At which point I was introduced to the duty manager (Julian) who indicated that due to high volume of breakfasts that they were behind and that if we could wait a further 10 minutes breakfast would be delivered. I indicated that we were booked for the Spa so that if breakfast could not come in the next 10 minutes then we were not going to rush to use the Spa. I was advised that it was almost on it’s way. The fact that your team knew there was a delay in the breakfast should have warranted a call to our room (pro-active approach) rather than awaiting my complaint. · At that point while I was at reception we decided it would be prudent to cancel the Spa. Unfortunately there was a mis-understanding from the receptionist and she instead cancelled the breakfast unbeknownst to me. · 45 minutes later I returned to the reception to determine where our breakfast was. Only to be told then it had been cancelled. · At that stage breakfast was over and we were under pressure to get back on the road to Dublin. · At check-out time I made a complaint to the reception of the things that had gone wrong at which point the duty manager suggested that we have lunch. But that was not a runner given that we had to be back in Dublin to collect our young children and had to get breakfast in a shop on the way home. · We were advised by the duty manager that the New General Manager would call us later in the week to arrange some kind of recompense. It appears as though someone did attempt to call my wife t

A Fantastic Wedding. We got married here a couple of weeks ago. It was a great day from start to finish. Our guests praised the food, service and venue. We were well looked after by our wedding coordinator, Aoife. The staff were very attentive during the meal and everything went off smoothly. Special mention to our driver Des who added to our experience. Thank you. Dan & Laura